Privacy Policy​​

Chipping Norton Tours

Last updated: 21/02/2026

Chipping Norton Tours is committed to protecting your personal data and respecting your privacy.

​

1. Who We Are

​

Chipping Norton Tours is a UK-based tour operator providing small-group and private tours in the Cotswolds.

​

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

simon@chippingnortontours.co.uk

​

Chipping Norton Tours is registered with the UK Information Commissioner’s Office (ICO) as a data controller.

​

2. Information We Collect

When you make an enquiry, book a tour or contact us, we may collect:

• Your name

• Email address

• Telephone number

• Billing and payment-related information

• Booking and tour details

• Information you provide in booking forms, enquiries or messages

• The ages of children in your group where this is needed for tour suitability or seating arrangements

• ​

If you book through a third-party booking platform or travel marketplace, we may receive the information necessary to operate your booking from that provider.

​

Some personal information is necessary for us to process and fulfil your booking. If you do not provide the information required, we may not be able to accept or provide the booking.

​

We do not store or have access to your full payment-card details.

​

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries

• Process and manage bookings

• Provide information relating to your tour

• Contact you about changes or important tour information

• Provide customer support

• Meet legal, tax and accounting requirements

• Operate and improve our business and website

​

4. Our Lawful Basis for Using Your Information

We process personal information where necessary:

• To fulfil a contract, including arranging and providing a tour you have booked

• To comply with legal obligations, including accounting and tax requirements

• For our legitimate business interests, such as responding to enquiries, administering bookings and operating our business

• With your consent, where consent is required, for example for certain non-essential cookies or marketing communications

 

5. Booking, Website and Payment Providers

Our website is hosted using Wix.

​

Online bookings may be processed through Bókun and other booking or travel platforms used by Chipping Norton Tours.

​

Payments are processed securely by the payment provider used for the relevant booking. Chipping Norton Tours does not store your full card details.

​

We may share information where necessary with service providers who help us operate the business, such as booking platforms, payment providers, website providers and professional accounting services.

​

We do not sell or rent your personal information for marketing purposes.

​

6. International Data Transfers

Some companies that provide website, booking, payment or other services to us may process personal information outside the UK.

​

Where personal information is transferred internationally, appropriate safeguards required by UK data protection law will be used.

​

You may contact us at simon@chippingnortontours.co.uk if you would like further information about the safeguards used for international transfers of your personal information.

​

7. How Long We Keep Your Information

We retain booking, transaction and business records for as long as reasonably necessary to provide our services and meet legal, tax and accounting obligations.

​

Other information, such as enquiries that do not result in a booking, will not be kept for longer than reasonably necessary.

​

8. Your Rights

Depending on the circumstances, UK data protection law gives you rights including:

• Access to your personal information

• Correction of inaccurate information

• Deletion of information where applicable

• Restriction of processing where applicable

• Objection to certain processing

• Data portability where applicable

• Withdrawal of consent where processing is based on consent

 

To exercise any of these rights, please contact: simon@chippingnortontours.co.uk

​

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.

​

9. Cookies

Our website may use cookies and similar technologies provided by Wix and other services used to operate the website and booking system. These may support functions such as website operation, security, performance and booking functionality.

​​

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.