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Refund & Cancellation Policy

Chipping Norton Tours
Last updated: 31 August 2026

Guest Cancellations

Where a booking is made with a deposit, the deposit is non-refundable if the guest cancels the booking.

If the guest cancels 7 days or more before departure, any amount paid over and above the deposit will be refunded.

If the guest cancels less than 7 days before departure, all payments made are non-refundable.

Where full payment has been made at the time of booking and no separate deposit applies:

  • Cancellations made 7 days or more before departure are eligible for a refund of the amount paid, less £150.

  • Cancellations made less than 7 days before departure are non-refundable.

 

Failure to attend the tour or arriving too late to join the departure will normally be treated as a late cancellation and no refund will be due.

Where a booking was made through a third-party booking platform, any refund will be processed in accordance with that platform’s procedures and any applicable terms shown when the booking was made.

If Chipping Norton Tours Cancels

If Chipping Norton Tours cancels a tour, including where a shared tour cannot operate because minimum numbers have not been reached, guests will be offered one or more of the following:

  • Transfer to another available date;

  • Upgrade to a private tour on payment of the applicable additional charge; or

  • A full refund of all amounts paid, including any deposit.

 

Alternative dates and private-tour upgrades will only be made with the guest’s agreement.

Chipping Norton Tours is not responsible for additional costs incurred by guests, including travel or accommodation arrangements.

Shared Tours and Minimum Numbers

Shared tours normally require a minimum of four guests overall to operate, although Chipping Norton Tours may choose to operate a departure with fewer guests.

If minimum numbers have not been reached, Chipping Norton Tours will contact affected guests as early as reasonably possible.

Guests may be offered:

  • Transfer to another available shared-tour date;

  • Upgrade to a private tour on payment of the applicable additional charge; or

  • Cancellation of the booking with a full refund of all amounts paid, including any deposit.

Alternative dates and private-tour upgrades will only be made with the guest’s agreement.

Changes to the Tour

Chipping Norton Tours may make reasonable changes to the itinerary due to traffic, weather, venue opening arrangements, access restrictions, operational requirements or other circumstances outside our reasonable control.

A reasonable itinerary change does not automatically entitle a guest to a refund.

Contact

For questions about cancellations or refunds, please contact:


Email: simon@chippingnortontours.co.uk

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