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Refund & Cancellation Policy

Chipping Norton Tours
Last updated: 24 September 2026

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Guest Cancellations

Where a booking is made with a deposit, the deposit is non-refundable if the guest cancels the booking.

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If the guest cancels 7 days or more before departure, any amount paid over and above the deposit will be refunded.

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If the guest cancels less than 7 days before departure, all payments made are non-refundable.

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Where full payment has been made at the time of booking and no separate deposit applies:

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  • Cancellations made 7 days or more before departure are eligible for a refund of the amount paid, less £150.

  • Cancellations made less than 7 days before departure are non-refundable.

 

Failure to attend the tour or arriving too late to join the departure will normally be treated as a late cancellation and no refund will be due.

Where a booking was made through a third-party booking platform, any refund will be processed in accordance with that platform’s procedures and any applicable terms shown when the booking was made.

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Guest Requests to Change Dates

Date changes are subject to availability and must be confirmed by us in writing. Until then, your original booking remains unchanged.

 

For requests received at least 7 days before departure, a £25 administration fee applies per booking moved, not per person. Your existing payments will transfer to the new date. Any price increase is payable.

 

Changes requested less than 7 days before departure are not normally accepted. If you cannot attend and no change is agreed, our Guest Cancellations & Refunds policy applies.

 

We are not obliged to offer dates outside our normal operating days.

 

Bookings made through third-party platforms are subject to the terms and procedures agreed when booking.

No administration fee applies where we cancel or reschedule your tour.

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If Chipping Norton Tours Cancels

If Chipping Norton Tours cancels a tour, including where a shared tour cannot operate because minimum numbers have not been reached, guests will be offered one or more of the following:

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  • Transfer to another available date;

  • Upgrade to a private tour on payment of the applicable additional charge; or

  • A full refund of all amounts paid, including any deposit.

 

Alternative dates and private-tour upgrades will only be made with the guest’s agreement.

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Chipping Norton Tours is not responsible for additional costs incurred by guests, including travel or accommodation arrangements.

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Shared Tours and Minimum Numbers

Shared tours normally require a minimum of four guests overall to operate, although Chipping Norton Tours may choose to operate a departure with fewer guests.

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If minimum numbers have not been reached, Chipping Norton Tours will contact affected guests as early as reasonably possible.

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Guests may be offered:

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  • Transfer to another available shared-tour date;

  • Upgrade to a private tour on payment of the applicable additional charge; or

  • Cancellation of the booking with a full refund of all amounts paid, including any deposit.

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Alternative dates and private-tour upgrades will only be made with the guest’s agreement.

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Changes to the Tour

Chipping Norton Tours may make reasonable changes to the itinerary due to traffic, weather, venue opening arrangements, access restrictions, operational requirements or other circumstances outside our reasonable control.

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A reasonable itinerary change does not automatically entitle a guest to a refund.

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Contact

For questions about cancellations or refunds, please contact:


Email: bookings@chippingnortontours.co.uk

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